Data Security

At Iona Mind, your data and privacy are always top of mind. Our team has put rigorous procedures in place to ensure your information is kept private and secure. We use sophisticated technology to protect all of our users and their data.

A core value at Iona Mind is that we never sell or exchange your data for any reason. We only ever use anonymous data for research to improve the app and your experience with us. 

All data is encrypted when transmitted or stored. We are registered with the Information Commissioner’s Office (ICO), the UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.

You can request to delete your account and all the associated data at any time. Please see our Privacy Policy and Terms of Use for more details. 

The Iona Mind app needs to store and process the information you input into it so that it can provide you with relevant information. Occasionally, we anonymously review this data to improve the app’s functionality and ensure it’s easy to use. For example, we review in-app user feedback and conversation completion rates to understand which features are most helpful to our users and which need to be improved. When reviewing we do not look at any identifying information such as email addresses.